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AUSTRALIA WIDE SHIPPING
OUR COURIER PARTNERS ARE EXPERIENCING DELAYS DUE TO THE COVID-19 PLEASE BE PATIENT – WE ARE DISPATCHING ORDERS ARE QUICKLY AS POSSIBLE. THERE MAY BE DELAYS OF UP TO 5 DAYS FOR STANDARD SHIPPING AND 2-3 DAYS FOR EXPRESS SHIPPING.
We offer next day delivery using our Express services shipping supplier (TNT Overnight, StarTrack Premium and DHL Express) to capital cities and major metropolitan areas, and remote locations within 2-4 working days. Please place your order by 12pm should you wish for next day delivery.
METRO delivery times by state:
NSW – 1-2 Business Days
ACT/VIC/QLD – 2-4 Business Days
SA/TAS/NT/WA – 3-7 Business Days
Standard Shipping $12.95
Express Shipping $25.95
Weekend deliveries are not available. Please note orders placed on Friday and over the weekend will not arrive until the following week.
Please note once parcels are dispatched, we are no longer responsible for any transit issues that may arise. All parcels are sent with tracking. Please check their website Interparcel Australia | Parcel Tracking or contact Interparcel directly via Interparcel Australia | Contact Us.
ALCOHOL DELIVERY
It is against the law in Australia to supply alcohol to a person under the age of 18 years and illegal for a person under the age of 18 years to purchase or receive liquor. For all gifts with alcohol included, please ensure that the recipient is aged over 18 years.
Two litres is the maximum volume of alcohol permitted in each gift. The gift can only be delivered to another adult over the age of 18. The gifts must be delivered between the hours of 7am to 7pm. The gift delivery must adhere to the above rules. If it does not, or we deem the order delivery to be inappropriate we will notify you, cancel and refund your order as soon as possible.
Please note alcohol deliveries are legally not permitted to be shipped to all locations in the Northern Territory, Western Australian Postcodes 6798-6799 and Queensland Postcodes 4605, 4713, 4816, 4825, 4830, 4871, 4876.
The gift delivery must adhere to the above rules. If it does not, or we deem the order delivery to be inappropriate we will notify you, cancel and refund your order as soon as possible.
If you still require assistance please contact us via our email, info@luxeroses.com.au
REFUNDS POLICY
At Luxe Roses we work incredibly hard to ensure the highest quality products in every single curation and warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed. Refunds and exchanges are provided in accordance with Australian Consumer Law.
Curated Gift Boxes
If you receive a product in your curated gift box that is damaged, please contact us at info@luxeroses.com.au within 72 hours of receiving your shipment and we will take care of everything for you.
If the item is available to be returned, we recommend you using a tracked service to return your items, as we will not be liable for refunds/exchanges for any undelivered goods. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Flower Boxes
All our flower arrangements are made to order. When choosing your Luxe Roses flower box please select carefully as we will not be able to offer refund or exchange due to each arrangement being hand made.
If an orchid is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as at info@luxeroses.com.au within 72 hours of receiving your shipment.
Faults and Warranty policy does not cover:
- Normal wear and tear
- Damage arising from improper assembly or modification
- Damage arising from abnormal use or abuse
- Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber)
- Damage to external or product packaging only
- Damage occurring during your own handling and transportation of goods
- Insignificant minor variations in dimensions, colour, grain or finish
- Insignificant minor imperfections or superficial blemishes